Although the importance and need for innovation and delivery through information technology has grown in recent years, some of the request for IT delivery do not give rise to yields and benefits to which the customers participate. It is important to understand why.
In 2017, we conducted surveys to receive feedback from business units in their assessment of the quality of information technology during the year. The results of the survey were balanced in relation to the effectiveness of information technology, but some common themes were constantly emphasized and need to address the important weaknesses discussed in this article.
We first and foremost knew the main four lack of information technology:
I) Lack of clear "agreement" between IT and business units:
Often business units will go straight to find a solution to the matter without carefully understanding the problem addressed or the benefits of the solution. In order for IT to be successful, a "contract document" of the business unit needs to be prepared and approved with a clear description of the problem and a clear matter that includes a clear definition of the performance of the project.
Approval document does not have to be a long drawn document since the project document would contain information but it is necessary to ensure that the final output of the intelligence meets the customer's request and ensure that both parties have a common understanding of the problem and the relative solution. The document should contain at least the following:
- Delivery (output).
- Schedule / Schedule.
- Meets: Millions can be a type of customer acceptance, progress, external facilities and benefits. Measures may occur before the final date of the bill, especially for conflicts of interest. There should be at least 3 customer satisfaction, at the beginning, center and end.
- Budget and estimated cost.
- Prerequisites / Dependence.
- Quality Assurance: In addition to Standard Quality Assurance Criteria, this section should contain measurable success and define whether it is considered effective or not. If a project can not identify the success factors necessary for success, the scope of the project could easily change during implementation and the quality of the final phase of the project can be easily reasoned as no confirmed results are available. It is necessary to measure the definition of scope and what is the effective implementation of information technology.
Without documented agreement from business units, information technology could easily be less effective or even failure due to delayed implementation, change in scope or dispute about what is expected upon delivery.
II) Weak Project Management
Generally, project managers need to be able to manage and coordinate all project transfers. Many IT administrators emphasize the delivery of technical solutions and do not cover many other factors that are essential for the success of information technology such as:
- Organization (activities and resources)
- Define scope
- Time schedule
- ] Budget Plan
- Budget Budget
- Risk Management and Issues
- Monitoring and Reporting Progress
- Quality Management
- Benefit Performance
Although the above list appears to be obvious and documented in all project management system, numerous information transmissions are not like the promoter emphasizes the subgroup of the above and can not withstand all of the above tasks. The project manager should focus on assuming the business account's expectations, delivery date and should be able to distinguish between fraudulent and current users if he wants to improve efficiency and reduce the number of failures in projects.
III) Lack of satisfactory planning:
In general, the success of effective births in direct relation to the efficiency of the organizational level. Unfortunately, many IT teams are not patient and do not take the right time to have despite the plan to achieve the desired goals. Lack of organization usually leads to untimely solution to the solution, improper scope or goal delivered, and transfer of agreed cost / budget.
Most programs for successful projects had realistic stages with unrealistic timelines; or they use an old-fashioned planning model that has nothing to do with today's business environment. Information exchange plans need to match the development of business orders, organizational goals and end users & # 39; needs. If they do, the project will soon be judged to fail.
IV) Lack of clear communication
Communication is the key to the success of any information technology. Many IT teams participate in the business unit during the implementation phase, collecting requirements and designing the solution, leaving time for implementation of the course … Regular discussions among managers, project managers and users have always contributed to the success of information technology. Many business units have referred to lack of communication as an important factor in the lack of information technology, they found isolation in a variety of cases and then introduced a problem or solution that has contributed to failure to achieve the entire goal. In order to succeed in any information technology, communication flow should be constant between project managers and business units.
The conclusion is that for information technology to improve you need to carefully monitor all four factors listed above. Taking into account the fact that information technology emphasizes the technical solution and sometimes it is confident that executing an approved delivery will help a tangible contract document to manage prospective transactions in an effective manner. This will save two people significant time and effort to clarify expectations and determine the performance of the information technology company.